Online reviews can be very powerful, but when someone leaves a negative review it’s critical you take the time to respond and address the review. Otherwise, potential clients are only seeing one side of the story and then come to their own conclusions. Avoid responding defensively and instead answer humbly, transparently and professionally, giving yourself and your firm the voice you want represented as your brand.
Looking for more tips on how to better your firm? Take a look at our webinar, Ask an Expert: Better Business Practices for Lawyers.