No matter how good you are with your clients, no matter how much you prioritize client service, it’s inevitable: you WILL have angry clients. Angry clients are a fact of doing business but in the legal profession, it comes with the territory.  Here’s another thing to consider: while public perception of lawyers as being adversarial and conflict-driven is a common … Read More

Legal research has gotten easier than ever thanks to the proliferation of online, access-anywhere-anytime databases. However, many law firms find that the price of utilizing multiple, full-featured legal research tools can quickly add up. For those offices looking for a less expensive option, you’re in luck. While there are definitely some great, high-powered tools out there to fuel your legal … Read More

When you think about fraud and law firms, it’s easy to focus your attention on the work lawyers do to prosecute fraud cases.  But just because law firms are usually on the prosecuting side of the bench doesn’t mean that they aren’t susceptible to fraud. In fact, law firms make appealing targets for fraudsters, given the wealth of personal information … Read More

Although events are still playing out nationally through protests and political engagement, what’s clear to many law firms is the need to proactively implement change. Businesses, institutions, and organizations have thrown their weight behind discussions of how they can contribute to dismantling systemic racism in our country.  The legal field remains among the least inclusive industries. There’s much that law … Read More

The last couple of months have been a long haul for everyone. The shift from the office then back (maybe) to the office. Homeschooling with no childcare. Long days at home. Being isolated but at the same time, totally connected via social media and messaging apps.  It’s no wonder that you’re feeling fatigued and maybe a bit unmotivated. Yet even … Read More

Following several months of stay-at-home orders, law firms in many areas are being allowed to reopen their physical offices to staff and clients. But what does that actually mean for operations?  Each bar association and law society will have its own criteria or guidelines for law firms considering reopening. It’s advisable that practice managers and partners deeply think about the … Read More

Who doesn’t love it when new clients come in the door? It’s great to have business and a sign of effective marketing. But no matter how many leads come in the door, if you don’t have a solid intake plan in place they won’t convert. Or, even worse, they do convert but end up unsatisfied because of a poor attorney-client … Read More

The recent extensive need for virtual mediation, depositions, and court appearances forced the entire legal industry to evaluate how to best replicate legal processes in a virtual environment.  There has been a learning curve for everyone. While courts have dabbled in remote procedures for several decades, best practices aren’t well established. Despite the difficulties, though, there are several things that … Read More

Law firms have faced some significant challenges in adapting to the COVID-19 pandemic. Financially, COVID-19 has taken its toll on firms, easily the biggest since the 2008 recession, and with many of the same unfortunate outcomes: layoffs, furloughs, compensation cuts, and deferred classes.  But even as firms see similar economic impacts, the pandemic gives law firms a whole new set … Read More

Want to know how to increase your firm’s productivity? Hint: You don’t need to work harder to make it happen.  To get even better, and more, output at your firm, the answer lies in using the right practice management tools to help with emails, calendaring, tasks, and document management. We all only have the same number of hours in a … Read More