The practice was spending hours on support with our prior software provider…There was always a bug or some error in the system. With CosmoLex we get the most up to date software that is handled for us by their team in the cloud. No more tireless hours on the phone with support. It is more accessible, we spend lest time on support, and the platform is just more current and overall better. For example, it autocorrects words, we can cut and paste, the timer runs from device to device until you disable it. Great product!