When lawyers think about a client’s experience with their firm, they often think about direct interactions with clients. But the truth is that these interactions more accurately reflect the lawyer’s experience than their clients’. Many components make up the client’s experience—from the first forms they fill out to how long it takes for someone to respond to their phone call … Read More
Client Communication Tips for Lawyers
Good communication is so valuable, yet it’s sometimes easy to miss just how much it matters. But whether it’s with your family or your staff, clear communication helps keep relationships strong—and the same holds true for your clients. Below, we break down a few tips for stronger client communications. Reply within a day We all understand that prompt replies are … Read More
Back to Basics: (Part 1) Fine-Tuning Your Legal Practice Management
This post is part one of a two-part series that focuses on getting Back to Basics in your law practice. Please read part 2 here, Improving Your Law Firm’s Financials. We all want to implement quality practice management, and most lawyers know what that should look like for their firm on a strategic level. But if we dial it back … Read More
Should You Be Texting Your Legal Clients?
As digital technologies continue to evolve, methods of communication that were once considered casual and non-professional have become more mainstream—and part of everyday life. While many lawyers considered texting with clients to seem too informal in the past, it’s now an increasingly accepted form of communication at law firms. So, why should you text? And what are the risks and … Read More
How CosmoLex Keeps You Organized
Running a law firm involves many moving parts—and organization is key to keeping everything flowing. Dropping even a single task can hold up a whole matter. If you’re working on cases, you don’t have time to oversee all those moving parts. But with the help of a modern practice management system, you can keep your firm’s matters—and your financials—running smoothly. … Read More
Cleaning Up Your Law Firm’s Communications
When it comes to working with clients, the outcome of any legal services a law firm provides is only part of the relationship. Clients also care deeply about communication—even those who may not be communication-oriented in other aspects of their lives. So it’s a good idea for law firms to occasionally take stock of their communications practices and see if … Read More
Alternative Free Legal Research Tools
Legal research has gotten easier than ever thanks to the proliferation of online, access-anywhere-anytime databases. However, many law firms find that the price of utilizing multiple, full-featured legal research tools can quickly add up. For those offices looking for a less expensive option, you’re in luck. While there are definitely some great, high-powered tools out there to fuel your legal … Read More
Mediation, Depositions, and Court Appearances: Making an Impact Virtually
The recent extensive need for virtual mediation, depositions, and court appearances forced the entire legal industry to evaluate how to best replicate legal processes in a virtual environment. There has been a learning curve for everyone. While courts have dabbled in remote procedures for several decades, best practices aren’t well established. Despite the difficulties, though, there are several things that … Read More
Using Modern Tools to Increase Your Practice Management Productivity
Want to know how to increase your firm’s productivity? Hint: You don’t need to work harder to make it happen. To get even better, and more, output at your firm, the answer lies in using the right practice management tools to help with emails, calendaring, tasks, and document management. We all only have the same number of hours in a … Read More
Spring Cleaning Tips to Get Your Workflows Back on Track
Workflows keep your office organized, clients happy and everyone at your firm on the same page about what’s expected. Over time, workflows often wind up with small adjustments that people make to make them their own – which can wind up creating a ripple effect of issues. A little “spring cleaning” of your workflows and processes can reduce issues and … Read More